Tab Menu Bar
The user and groups tab provides little functionality for non-admin users. Please add the feature to remove tabs based on user role
View ArticleHow to auto-assign tickets based upon location as well as allow tickets to be...
We setup our Web Help Desk and have been using for a few months now, but I am sure it is set up wrong at the moment. We have IT techs in offices around the world, so I want the tickets made in by...
View ArticleFew things I would like to see added to Alert Central
Here are a few things I would like to see added to Alert Central. add the ability to set the importance of the email sentby Alert Central. As we will are phones set to Alert on a High Importance...
View ArticleAlert Central as a Windows distribution
Having Alert Central as a virtual appliance distribution makes debugging issues more difficult. I am having an issue importing AD users and groups. I am able to use AD with Solarwinds / Orion with no...
View ArticleAlert Central wishlist
Hi, Would it be possible to add the ability for users in Alert Central to administrate the On Call schedules? In the current version you require administrator access to administrate the schedules. If...
View ArticleClik here to view.
On Call calendar ideas
We use AC both during and after business hours, we all are working during the 8-5 m-f; I would like to see a way way to separate out the business-hours and after-hours for the alerts without having to...
View ArticleAre you compliant?
Does your network needs to be compliant with any of the official standards, internal standards only, or none?
View ArticleWhat We're Working On for Web Help Desk
To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As...
View ArticleGeek Speak Engagement Contest Prizes! Take your pick.
Happy New Year, everyone! I hope you rang in 2015 in style. We are gearing up to re-launch what has been previously referred to as the "Ambassador Engagement Contest". If you weren't already aware, our...
View ArticleAHBL and AHBL IRCBL Providers Shut Down
After 8 years we started having problems sending email to Gmail, Yahoo, Live, etc, so I am trying to track down why after this long they have removed us from their whitelists (8 years ago I spent 6...
View ArticlePassed SCP Exam.
Hello, I have just passed the SCP exam. How long should I expect to receive my SCP Number and Verification Code after passing the exam? Any help would be highly appriciated. Thanks,Shiva Mishra
View ArticleClik here to view.
Unable to connect to Alert Central using SWQL Studio
I am trying to connect to Alert Central using SWQL Studio. I can not figure out what I am doing wrong. Here is the initial connection. Server Name is...
View ArticleCat Tools alternate command
I have setup a device.backup.running config and that is working ok. When I add the use alternate command for a cisco router and use the "show ip arp" command the process just hangs and comes back with...
View ArticleDameware Integration slows down helpdesk
Since the 12.2 upgrade, Dameware integration was added. Right now according to SolarWinds support, this is the expected workflow if a user calls in: 1) Create new ticket and assign it to the person2)...
View ArticleMultiple Technicians Assigned to One Ticket
I have had multiple cases where this feature would be extremely useful, but I'll just use one that would be used every day. Out IT structure is split in such a way that new user accounts are handled by...
View ArticleClik here to view.
Where can I trim my NPM database to get back some space?
We're soon to be upgrading our environment to the latest and greatest version of Solarwinds products. We use NCM and NPM amongst others. When we come round to upgrading NCM to 7.3 we are going to merge...
View ArticleBetter handling of Thin AP's on Cisco WLC's
Currently NPM displays all of the Thin AP's contained within the SNMP message received from a WLC - expected behaviour. However, when an AP goes down, regardless of the reason it is marked as being in...
View ArticleWMI and SNMP polling option
Provide the ability to monitor a node via SNMP, ICMP and/or WMI. Drives via WMI and system via SNMP with the option of ICMP or not. This would allow the best of both worlds.
View ArticleFull NPM - WHD Integration
We are monitoring all Network gear from NPM and would love to open WHD tickets directly from NPM.I downloaded a trial version of WHD and spent a couple of hours with a SW engineer trying to get this...
View ArticleClik here to view.
thwack Monthly Mission - January 2015
Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep...
View Article