Helpdesk Questions
I recently searched through some helpdesk call logs and noticed some very funny questions that have been asked. See if you have had some of these or leave a comment for Other.
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So, You Need to Patch! But Why, What, When, and How?
As system administrators, we definitely know that we need to patch all the software and 3rd-party apps in our system’s environment. Software patching is a part of our IT role that we do frequently. For...
View ArticleSAM Hardware Monitoring with HP Servers
I have just rebuilt one of my HP servers and I reconnected it to SAM but it isn't showing the hardware monitor. I don't even have the check option for hardware sensors when I add the node. This...
View ArticleOrion team structure
I am curious as to how other shops set up the teams that build and maintain the Orion monitors and alerts.Do you have a group of people that just build the monitors and another that builds the alerts ?...
View ArticleNPM True node status - Poll & Alert with BOTH ICMP & SNMP
Previous to NPM 10.7 you would poll a node via ICMP. While a node might be ping-able, that did not mean NPM was able to gather stats via SNMP. In other words, you would loose true visibility of your...
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Sysop Chat
Hello first time post. Thank you for taking my inquiry. I cannot locate the Sysop Chat option in the latest version of FTP Voyager client. Was this an option at time of install. If so, I totally missed...
View ArticleImport not creating all the users in a CSV
I've finally got the spreadsheet working the way I want. I've tested successfully adding 5 users along with all the group memberships they need and proper naming convention with description. I am in a...
View ArticleVIEW A REPORT WRITER IN SOLARWINDS ORION REPORT WRITER
Hello, How to generate a report writer in ORION REPORT WRITER if network monitor performance could already see the graphs in orion after entering the new OID in solarwinds(cpu and memory...
View ArticleHTML formatting in email
Hi, even though I've marked the email as HTML format, and am using html formatted variables. I'm not getting html formatting. Below is the output; which, is text only. Service: Network...
View ArticleNeed a baseline system monitor template with alerts
Hello, Pretty new to SolarWinds and I've been working on getting a custom template setup to monitor 4 basic stats from our Windows servers. Anyways I'm a little lost as I've been reading and browsing...
View ArticleLooking for a SQL query to get unmanaged nodes in the future
Hi,I´m Looking for a SQL query to get unmanaged nodes in the future.thanks
View ArticleSite location and contact information information in NCM
I know you can add custom field to store contact and site information but that would be a pain to entry for each node in NCM. It would be nice to be able to Site information like, location, contact...
View ArticleBug in Appinsight for Exchange configuration wizard
There is a bug in the configuration wizard. If the account you are using is a member of a group in a parent domain, the group enumeration fails and causes the wizard to fail. I took the account out of...
View ArticleAllow action to correct client on tickets forwarded by Technician
Many times I get email sent directly to me as a help desk tech. While I can respond and ask that a ticket get created, that is not always the best plan. Would it be possible to allow me to forward...
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