Hi
After I updated AC to version 1.1.1.591, AC stopped closing cases when being sent Close request.
I also noticed that if I for example re-assigned an alert to myself, one minute after in "Notes & History" the following error message entry appears "Error attempting to notify at email@domain.com".
But the message arrives without issue!
It works just fine if I reply with a "ack".
So, to conclude:
1. When replying to alert e-mails, with a close. Nothing happens.
2. The message "Error attempting to notify at email@domain.com" comes every after AC notifys anyone by e-mail.
I have tried rebooting the VM appliance. Didn't change anything.
Any help is much appreciated, because we are actually running this in production
Thanks.