I have an APM:Component alert which I would like to send an email message to the primary application support group, which I added as a custom field on the application.
I haven't been able to figure out the syntax to get this to work, so I assume it's not available.
I'm able to put the value in the text message using: ${SQL:select PrimaryAppSupportEmail from APM_ApplicationCustomProperties acp where acp.ApplicationId = ${ApplicationID}}
I tried using ${PrimaryAppSupportEmail} and ${APM_ApplicationCustomProperties.PrimaryAppSupportEmail}
Here's the text from the AlertService.log file (modified to remove actual IPs/domain's):
2013-04-18 15:10:17,977 [16] WARN Error - Failed - Was unable to send email message.
EXCEPTION STACK: --> The server rejected one or more recipient addresses. The server response was: 501 5.1.3 Invalid address
: : at Interop.cdosys.MessageClass.Send()
at SolarWinds.Orion.Core.MessageActions.ActionEmail.AsyncMailToSend.SendThis(Object state);
Email message sent via SMTP Server (IP) To:"underwoodm@domain.com" <underwoodm@domain.com>, "${ApplicationCustomProperties.PrimaryAppSupportEmail}" <${ApplicationCustomProperties.PrimaryAppSupportEmail}> From:"Network Performance Monitor" <orionalert@domain.com> Subject:Application [ITS - Problem Reporting]'s component [Web Link: http://its/Login.aspx?] is Down on servername Body:Application [ITS - Problem Reporting]'s component [Web Link: http://its/Login.aspx?] is Down on servername
I noticed the Application fields are not available when creating the email message.
Yet, when adding a condition / field to the trigger, they are available. So I am going to add the custom field to the trigger (even though I don't need it) to see if that makes it accessible in the email addressee field. (This didn't work.)
AlertService.log example without qualifying the variable name:
2013-04-19 10:55:27,905 [29] WARN Error - Failed - Was unable to send email message.
EXCEPTION STACK: --> The server rejected one or more recipient addresses. The server response was: 501 5.1.3 Invalid address
: : at Interop.cdosys.MessageClass.Send()
at SolarWinds.Orion.Core.MessageActions.ActionEmail.AsyncMailToSend.SendThis(Object state);
- Email message sent via SMTP Server IP To:"underwoodm@domainc.com" <underwoodm@domain.com>, "${PrimaryAppSupportEmail}" <${PrimaryAppSupportEmail}> From:"Network Performance Monitor" <orionalert@domain.com> Subject:Application [eMWaste Environment (web)]'s component [Web Link:http://${ServerName}:7778/forms/frmservlet?config=emwaste2] is Unknown on ServerName Body:Application [eMWaste Environment (web)]'s component [Web Link:http://${ServerName:7778/forms/frmservlet?config=emwaste2}] is Unknown on ServerName
Application [eMWaste Environment (web)] is Unknown