I'd like to change the bb_config.xml so that we can have the links for tickets appear in the notes... like it says can be done in the manual.
We are running WebHelpDesk as a virtual appliance though, and I cannot for the life of me find the file at the noted path in the manual (WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/)
I get to /WEB-INF/ but there is no /Helpdesk.woa/ folder...
Any tips?!