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Web Help Desk Active Response

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The LEM ought to have an option by which a rule can send some information to Web Help Desk to create a new ticket and assign it to a queue.

 

For example:

  • User locks their account, ticket is created and assigned to internal helpdesk to call them to unlock it
  • Server reports disk is nearly full, ticket is created and assigned to the server team
  • Router reports a flapping port or high CPU, create a ticket and assign to the network team
  • Badge proximity scanner reports failed attempts to access a restricted area, create a ticket and assign to security

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