Hi
Was thinking if the below option can be made available to make changes to
With current setup if a ticket gets moved from one Technical group to Technician in another group, it doesnt allow changes to the default Tech Goup that was first assigned to the ticket to be modified thus in reporting structure this doesnt show accurate data when tickets get queried via Technical Group that is currently looking at a respective Ticket.
This feature enabling would allow tickets to be moved under correct Group Ticket listing for viewing and tracking.