After switching from OD/LDAP authentication to AD this summer, our end-users are now all getting this message when trying to update or respond to a ticket via email.
| We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted. |
I've verified that the Clients in the system trying to respond to an email have an email address in their account.
I thought that perhaps WHD was begin restrictive about email address outside our domain, but I get this message even when I try to reply to my own tickets via email, and I'm definitely a user in the system with an appropriate email in our domain.
This was not happening when we were using OD and LDAP; it only began after our switch to AD.
Clients are set to be able to update a ticket via Web or Email. Only Web seems to work.
