Our help desk (8:00am - 5:00pm) has our main Solarwinds dashboard running on an overhead monitor and for the most part it works great.
Our problem is "Down Nodes", there is no easy way to indicate if a down node alert has been assigned to someone (acknowledged). Ideally I would like a column above "Down Nodes" labeled "Down Nodes with Unacknowledged Alerts" that way if a Help Desk support person comes in the AM and sees a 'Down Node with Unacknowledged Alert' he can assign it to a tech and then acknowledge it.
Is this feasible or is there some functionality in SW that I'm missing?
Thanks,
Tim