1. What was life like before using SolarWinds? (Include what you were using and why you decided it was time for a change)
Life was a bit more complicated and chaotic without proper management of contact with our clients. I'm not exactly sure what product we used before.
2. Which SolarWinds product(s) saved your bacon?
Web Help Desk saved my bacon.
3. Did you consider other options, and why did you choose SolarWinds?
No, I didn't consider other options. WHD seemed to be a very resourceful tool with all the data we manage.
4. How has life been since you've rolled out SolarWinds in your environment?
Life has been a lot less complicated because of Solarwinds. It better helps us compile our data as well as reach out to our clients.