New WHD user here. Am I reading the documentation correctly for inbound e-mail setup? It appears that I will need a different eMail account for each request type we setup in order to generate tickets in the correct tech queue. Or is there a way with action rules to reassign the ticket to a different request type based on eMail content. Appears to be a lot of maintenance on the Exchange server side if I need 10-12 e-mail accounts to support all of the request types we are planning to use.
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