I'm diving into Alert Central and trying to configure my new installation. I have a source rule created to grab emailed alerts from our Nagios system.
I have added a filter to exclude messages that include subject line text "Host Up for", but the acknowledgements still appear in Alert Central. Am I supposed to configure AC to somehow ignore these, or is there something I should do so the UP messages somehow cancel out the previous DOWN message (if it was a server reboot and the issue has cleared itself before a staff member has been able to investigate)?
I've read the Administrator's Guide, but it isn't too helpful in terms of best practices. Thanks for any guidance you can provide.
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