Currently WHD receives an alert and creates a ticket, that is great and works. What i would like to see is WHD somehow tag an alert so that if a circuit is bouncing within a certain time period, those same alerts are added to the same master ticket. What is happening is a circuit continues to bounce and a ticket is created for each alert. I know there is the option to merge a ticket but there could be an option to auto merge tickets with same subject line within 24 hrs. Or more options for the processes section.
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